Smart Shopper Points "Disappear"

<p>My Smart Shopper points "disappeared" from my account in December when I tried to use them. I was informed by Customer Service that the points were offline at that time and that that was the reason.</p> <p> </p> <p>I have lodged an online query on Pick 'n Pay's website, and made four phonecalls to customer services sine 3 January 2017 regarding this issue.</p> <p>I get told that it needs to be escalated to head office every time and that they are unable to assist me at the customer centre.</p> <p>I have not yet had ANY response from anyone at head office. It is completely unacceptable service.</p>