1 reviews | Active since Mar 2013
Smart Shopper points deducted without notice
Beginning of January I had alot of points deducted from my Smart Shopper card without notice. I used their website to email my dilemma but to date I have have had no response. On 18 January 2018 I received an email from PnP advising I will lose some points if not used by the end of this month. Fair enough as they have now warned me. They did not warm me of losing points for last month and not to respond to my email feels like they just want me to go away, which in myemail I stated that if I do not receive my points back, I shall not purchase from them again - they have to the end of this month.
Good day Graeme,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated to have your deleted points re-instated, the points will reflect within 7 business days.
Kind Regards
Anwar Mooideen
Good day Graeme,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated to have your deleted points re-instated, the points will reflect within 7 business days.
Kind Regards
Anwar Mooideen