1 reviews | Active since Apr 2015
Smart Shopper points deducted twice
<p>On 17 May I did an online switch for 3000 points to get one movie ticket. After a long wait the system returned an error message, but I did receive an SMS notification for one ticket. However 6000 points were deducted from my balance. I've phoned customer services twice. The first time the consultant said the matter would be accelerated and promised to phone me the next day (18 May) but he never did. The second consultant assured me that my points would be back in my account the next day (19May). Despite sending a further online complaint I'm still waiting. I've already changed my movie plans once as I'm reluctant to do a further switch until this matter has been resolved. How much longer must I wait for this problem to be resolved?</p>
Good day Gina,
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
Kindly accept our apologies for the inconvenience caused. Kindly be advised that we have escalated this to the relevant department.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Thabisile Macuacua
Good day Gina,
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
Kindly accept our apologies for the inconvenience caused. Kindly be advised that we have escalated this to the relevant department.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Thabisile Macuacua
This is the third time I've been told this matter will be escalated. When is it likely to be resolved?
This is the third time I've been told this matter will be escalated. When is it likely to be resolved?
Still waiting. It's a full week now. How long does it take to resolve an issue if it isn't escalated?
Still waiting. It's a full week now. How long does it take to resolve an issue if it isn't escalated?
I got tired of waiting to go to the movie I'd planned to see a week ago so I reluctantly decided to switch points for a second movie ticket. I got the same error as last week, so I've now had 6000 extra points deducted from my account. Clearly your system must be doing the same thing to all your customers. Are you unable to solve the problem?
I got tired of waiting to go to the movie I'd planned to see a week ago so I reluctantly decided to switch points for a second movie ticket. I got the same error as last week, so I've now had 6000 extra points deducted from my account. Clearly your system must be doing the same thing to all your customers. Are you unable to solve the problem?
The first error has now been fixed but I'm still waiting for the second one.
The first error has now been fixed but I'm still waiting for the second one.