CP
Charl P
1 reviews | Active since Mar 2009
11 Feb 2026, 11:32
Smart shopper points
I have logged several cases that I can not see my Smart Shopper points on the app. No resolution still. I have logged a case with Hellopeter on 20 Jan. I got a response that they are looking into it. It is now 3 weeks later
Helpful (0)
Replies (7)0
Replies (7)CP
Charl P's updateReviewer Update
12 Feb 2026, 10:19Good day. The email address is correct
CP
Charl P's update12 Feb 2026, 10:19
Reviewer Update
Good day. The email address is correct
Pick n Pay's replyOfficial
12 Feb 2026, 11:37Thank you for the speedy response.
We will revert back to them.
We will revert back to them.
Pick n Pay's reply12 Feb 2026, 11:37
Official
Thank you for the speedy response.
We will revert back to them.
We will revert back to them.
Pick n Pay's replyOfficial
12 Feb 2026, 16:40Hi Charl,
Please see message from the Smart Shopper Technical Support Team below.
* Please advise which version of the app the customer is using.
Click on the smart shopper tab at the bottom of the screen and scroll down to see the version you are on.
Kindly forward this information to enable the team to do a follow up on this.
Email address:
Kind regards,
The Pick n Pay Team
Please see message from the Smart Shopper Technical Support Team below.
* Please advise which version of the app the customer is using.
Click on the smart shopper tab at the bottom of the screen and scroll down to see the version you are on.
Kindly forward this information to enable the team to do a follow up on this.
Email address:
Kind regards,
The Pick n Pay Team
Pick n Pay's reply12 Feb 2026, 16:40
Official
Hi Charl,
Please see message from the Smart Shopper Technical Support Team below.
* Please advise which version of the app the customer is using.
Click on the smart shopper tab at the bottom of the screen and scroll down to see the version you are on.
Kindly forward this information to enable the team to do a follow up on this.
Email address:
Kind regards,
The Pick n Pay Team
Please see message from the Smart Shopper Technical Support Team below.
* Please advise which version of the app the customer is using.
Click on the smart shopper tab at the bottom of the screen and scroll down to see the version you are on.
Kindly forward this information to enable the team to do a follow up on this.
Email address:
Kind regards,
The Pick n Pay Team
CP
Charl P's updateReviewer Update
13 Feb 2026, 08:02Version 10.20.3128
CP
Charl P's update13 Feb 2026, 08:02
Reviewer Update
Version 10.20.3128
Pick n Pay's replyOfficial
14 Feb 2026, 13:01We will share this with the team Charl.
Pick n Pay's reply14 Feb 2026, 13:01
Official
We will share this with the team Charl.
CP
Charl P's updateReviewer Update
17 Feb 2026, 13:18Needless to say, still not resolved!
CP
Charl P's update17 Feb 2026, 13:18
Reviewer Update
Needless to say, still not resolved!
CP
Charl P's updateReviewer Update
19 Feb 2026, 09:15Any feedback?
CP
Charl P's update19 Feb 2026, 09:15
Reviewer Update
Any feedback?