1 reviews | Active since Feb 2018
Smart Shopper points crd no ***
Was paying for purchases at Pick n Pay and asked them to use my loyalty points only to be told that they have been cleared. My husband is a contract worker and save all my loyalty points for that rainy month when we need some help. I have never had this problem before and believe me I have a library of loyalty cards.
-Person at the Services counter told me phone the Customer Care Line as she has been trying to get through for other clients and could not get through at all -Phoned the Customer Care Line on different occasions and held on for 20+ minutes before I let the call go. Does anyone ever get through? -What I really do not get at all is that Pick n Pay is totally able to send me vouchers and other marketing material via sms and email but they are unable to let me know that my points are expiring !!!
I was told it gets printed on the till slip but who reads them and when???? Since this has happened I have heard of other people having the same problem. Surely if there is a whole lot of people who wasn't aware that their points are expiring then there is a problem with Pick n Pays communication. I have been supporting this retailer for more than 30 years and have never had a problem with them before. I am really disappointed and frustrated.
Hi Marinda,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We are busy addressing your complaint with the Smart Shopper Team. Please allow 5-7 working days for the amount to be loaded to your card.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Marinda,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We are busy addressing your complaint with the Smart Shopper Team. Please allow 5-7 working days for the amount to be loaded to your card.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas