Smart Shopper Points

<p>On the 23rd January I tried to redeem my points at Pick n Pay Cradlestone. I swopped points for R50.00 cash. We then had to cancell part of the sale and the points should of been returned to the card. We ended up paying the cash. Kabelo logged a call for us on the 24th as the points were not returned onto the card. On the 26th they still were not on the card and we phoned from the store around 17:15. Apparantly the emails were down and the call was escalleted. On the 27th I sent an email via the pick n pay website with all the details but still no response. We are now down R 50.00. Can we recieve our points back</p>