FW
Faranaas W

1 reviews | Active since Jun 2011

20 Jan 2017, 14:08

Smart Shopper Points

<p>I called your head office as my points was missing some time last week Wednesday. Call was logged under ref number ********** 884. I was told it will be sorted in 72 hours. Today I had to call again as more then 72 hours as passed & still no points. Today's ref number is ********** 066. You guys ****ED UP and everytime I must wait & call to follow it up. YOU BUNCH OF ****ERS.</p>

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Replies (2)
Pick n Pay
Pick n Pay's reply20 Jan 2017, 14:30
Official

Good day Faranaas,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service.

We are following up on this and will revert as soon as the points have been loaded back onto your card.

Kind regards

Anwar Mooideen

Best regards,

Pick n Pay
Pick n Pay's reply23 Jan 2017, 16:53
Official

Good day Faranaas,

Kindly note that your points have been loaded onto your Smart Shopper card.

Apologies for the inconvenience caused.

Kind Regards

Anwar Mooideen

Best regards,