Smart Shopper Points

How does Pick n Pay inform its customers that their Smart Shopper points are about to expire? I was of the opinion that we would receive and email or SMS, but neither was sent to me.

I accidentally noticed on a till slip that some of my Smart Shopper points would expire at the end of October.

I phoned Pick n Pay’s customer care centre on 31 October at 11:26 and spoke to Z@ndile. She logged a service request and said that I would receive feedback. Ten minutes later I received an SMS to inform me that my call had been completed, but in reality, nothing was done and no one contacted me. How can a call just be closed? I am not happy with the service.

The Pick n Pay app also does not give a breakdown of when points would expire. Can this functionality please be built into the app?

I would appreciate it if my call could be reopened and followed up please.