Smart Shopper Points

<p>I had smart shopper points to the approximate value of R1000.00 that I was trying to switch at Pick 'n Pay Blue Hills yesterday, while failing to do so on the instore unit I tried the app on my phone which stated there was a technical error. </p> <p>Upon logging on to my app today to try to switch points again I see that my points balance was drastically decreased to 81! Yet I was not able to switch an use my points yesterday. </p> <p>I am very disappointed as I called the customer care division and they could not really help me all I was told was that it would be escalated and I will get an emailk with the reference number. I still have not received the email nor can I believe that this issue will take until next week to resolve.</p>