MG
Mash G
1 reviews | Active since Aug 2016
08 Feb 2018, 15:57
Smart Shopper Points
Good Afternoon
I have received no correspondence regarding the expiration of my smart shopper points. At the bottom of my till slips, there always reflects a balance of points...the last I checked, it was R276.00 in value. Upon converting points that I had, a total of R41.00 reflected. I was then told by an employee that it had probably expired. I was in complete shock having no knowledge that this could even happen.
My issue is when and how did Pick 'n Pay communicate such expiration of points to me, so that I could use them. I feel as if my shopping there has gone to complete waste.
Pick 'n Pay needs to intervene and reinstate my points or else they will lose a very loyal customer.
Regards
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Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
08 Feb 2018, 17:22Good day Masheera,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the inconvenience's caused.
We have escalated your complaint to the Smart Shopper team for investigation.
Kindly take not that Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply08 Feb 2018, 17:22
Official
Good day Masheera,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the inconvenience's caused.
We have escalated your complaint to the Smart Shopper team for investigation.
Kindly take not that Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
MG
Mash G's updateReviewer Update
14 Feb 2018, 15:37I have received no feedback regarding the above complaint as assured. You cannot explain to me how it works now AFTER the points have forfeited. When will my points be reinstated? I have stopped shopping at your store since, and do note that there are many other disgruntled people that I have spoken to that share my sentiment. I have asked them not to support the store and to escalate their concerns as have I. I have not shopped at Pick n Pay since and will not do so until I receive an outcome that I am satisfied with.
MG
Mash G's update14 Feb 2018, 15:37
Reviewer Update
I have received no feedback regarding the above complaint as assured. You cannot explain to me how it works now AFTER the points have forfeited. When will my points be reinstated? I have stopped shopping at your store since, and do note that there are many other disgruntled people that I have spoken to that share my sentiment. I have asked them not to support the store and to escalate their concerns as have I. I have not shopped at Pick n Pay since and will not do so until I receive an outcome that I am satisfied with.