AC
Amaltha C
1 reviews | Active since Nov 2016
22 Jan 2018, 21:31
Smart Shopper points
I accumulated about R900 in Smart Shopper points over the year. Was sent a message that 800 points will expire 01 Feb 18, so went to use the points today only to find out that they had removed about R750 already without informing me.
I want someone from Pick n Pay to advise why this was done without any notification. This is ******* as it was my money saved.
Expect a reply ASAP.
Helpful (0)
Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
24 Jan 2018, 09:43Good day Amaltha,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated to have your deleted points re-instated, the points will reflect within 7 business days.
Kind Regards
Anwar Mooideen
Best regards,
Pick n Pay's reply24 Jan 2018, 09:43
Official
Good day Amaltha,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated to have your deleted points re-instated, the points will reflect within 7 business days.
Kind Regards
Anwar Mooideen
Best regards,
AC
Amaltha C's updateReviewer Update
24 Jan 2018, 13:13Thank you for that.
Do your'll have my smart shopper number or details
AC
Amaltha C's update24 Jan 2018, 13:13
Reviewer Update
Thank you for that.
Do your'll have my smart shopper number or details