LM
Lindani M
1 reviews | Active since Jan 2018
20 Jan 2018, 12:14
Smart shopper points
I recently received an SMS saying my points are going to expire on the 1st of Feb. therefore went in to Pick n Pay to switch my points to rand value. When it was time to pay at the till, the cashier says to me I do not have enough points. I found this puzzling as I had 10400 points which is R104.00. So I had to pay the full amount from my own pocket. I have tried calling the customer service number in the space of two days, several times and I am not able to get through .
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Pick n Pay's replyOfficial
23 Jan 2018, 13:04Good day Lindani,
Thank you for taking the time to write to us.
Kindly note that you currently have a switched rand value balance of R104.76 available for you to spend.
Simply advise the cashier at the point of sale that you will ne making payment using your switched rand value.
Apologies for any inconvenience caused.
Kind Regards
Anwar Mooideen
Best regards,
Pick n Pay's reply23 Jan 2018, 13:04
Official
Good day Lindani,
Thank you for taking the time to write to us.
Kindly note that you currently have a switched rand value balance of R104.76 available for you to spend.
Simply advise the cashier at the point of sale that you will ne making payment using your switched rand value.
Apologies for any inconvenience caused.
Kind Regards
Anwar Mooideen
Best regards,