SMART SHOPPER POINTS

<p>MY SMART SHOPPER CARD NUMBER IS <br />7 ********** 7 ********** . ON THE 5TH OF AUGUST I WENT SHOPPING FOR THE LONG WEEKEND WITH THE KIDS AT HOME AT SOUTHGATE FOR THE LONG WEEKEND. I CHECKED MY SMART SHOPPER POINTS AND I HAD R64. I WENT ON TO SHOP AND WENT TO THE CASHIER NONHLAHLA AT THE SHOP. I THEN ASKED HER AT THE END OF MY GROCERY SCANNING IF THE AMOUNT HAS SUBTRACTED MY SMART SHOPPER AMOUNT OF R64. SHE AGREED, APPRENTLY SHE DID NOT UNDERSTAND ME BUT AGREED ANYWAY. THE AMOUNT WAS R154. I ASKED FOR SOME GROCERIES TO BE REVERSED SINCE I ONLY HAD R100 AND IF THE R64 HAS ALREADY BEEN TAKEN OUT IT MEANT THAT I WAS SHORT. THERE AFTER NO! I WAS TOLD IT IS A MISTAKE. THAT DAY I BOUGHT GROCERIES FOR R95.38 FOR R159.38.</p> <p>THE AMOUNT INCLUDES MY SMART SHOPPER POINTS. I WENT TO PHONE SMART SHOPPER BUT I WAS TOLD THAT THEIR SYSTEM IS DOWN. THE WHOLE LONG WEEKEND IT WILL BE DOWN.</p> <p>THEN THE FOLLOWING WEEK I PHONED AGAIN FROM MY WORK LAND. I SPOKE TO THE AGENT FROM PICK AND PAY AND SHE ASSURED ME THAT MY POINTS WILL BE BACK IN MY CARD IN 48 HOURS.</p> <p>THE 48 HOURS HAVE TURNED INTO OVER 2 WEEKS OF WAIT. I AM STILL WAITING FOR MY POINTS.</p> <p>YESTERDAY I WENT TO SOUTHGATE AGAIN, SUNDAY THE 04TH SEPT. I WANTED MY R64 AGAIN. I DID NOT FIND IT. I PHONED SMART SHOPPER FROM THE STORE AND THE AGENT DROPPED THE PHONE IN MY EAR.</p> <p>THE SHOP ASSISTANTS SEEMED VERY DISGRANTLED BY THE SMART SHOPPER SERVICE. THEY WERE NOT SURPRISED THAT I AM UNHAPPY AND IT TOOK THEM VERY LONG TO GET THROUGH.</p> <p>I WAS ALSO SO UNHAPPY THAT I WENT AND BOUGHT MY GROCERIES AT SHOPRITE.</p> <p>I WOULD LIKE TO HAVE MY R64 BACK IN MY CARD. I AM SO INCOVINIENCED BY THIS ENCOUNTER OVER THE LONG WEEKEND AND AFTER THAT I FEEL PICK AND PAY IS NO LONGER MY NUMBER ONE SUPERMARKET.</p> <p>THIS SMART SHOPPER CAMPAIGN PROVES TO BE TOO MUCH FOR THIS STORE. I DONT UNDERSTAND WHETHER IT IS INCOMPETENCE OF THE STAFF OR THE INEFFICIENCE OF THE WHOLE COMPANY .</p> <p>PLEASE HELP ME.</p>