smart shopper points

Once converting smart shopper points to card the point's went missing tried a second time again point's went missing (just over R400. 00) the store manager has tbe attetude that as a customer its my problem at no point coul he give me confidence that this could be sorted just I have to come back tomorrow . PnP go learn from your opposition if the have something like this that goes wrong the give you a slip that when you come back that you have some guarantee that somone will be able to assit and you as the customer dont carry all the risk of loosing your money. Unfortunately the attitude from PnP management is basically its your problem come back tomorrow and we will sort it mmmmm been caught with that one before the next day you told there's no proof the points just went missing and you as a customer spent it . If the management at the store could give same confidence as the opposition by handing you as a customer some form of security that when you return that your money wont just be missing and to bad for you customers you need to proof you did not spend the money . How is there no systems in place to give a customer confidence if you return the next day you have proof of the