PB
Philip B
1 reviews | Active since May 2016
22 Apr 2019, 19:50
Smart shopper point snot allocated to online purchases
Smart shopper points are not getting added when i do online shopping. I contacted the call centre who take very long by the way to respond to a query. I was on the phone for 18 minutes and am no closer to getting a solution. Completed an online query and no response.
Please can my online purchases accrue the points as they should. Please back date the points from past purchases which have not been allocated.
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Replies (2)
Pick n Pay's replyOfficial
23 Apr 2019, 13:25Hi Philip,
Thanks for choosing Pick n Pay and taking the time to write to us.
We have done a follow up on the points accumulation on your card and report as per below:
2019 Orders:
***4 - Tax Invoice *** - Points earned - 4879 ***6 - Tax Invoice *** - Points earned - 4255***2 - Tax Invoice *** - Points earned - 7824***8 - Tax Invoice *** - Points earned - 3930
According to the above Smart Shopper shopping history, your card is earning points for your online shop.
Please take note that should any items be returned for a refund the allocated points for the refunded amount will be deducted from your points balance accordingly.
We hope that the above assists with your query, should you need further assistance please feel free to contact the call center on ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thanks for choosing Pick n Pay and taking the time to write to us.
We have done a follow up on the points accumulation on your card and report as per below:
2019 Orders:
***4 - Tax Invoice *** - Points earned - 4879 ***6 - Tax Invoice *** - Points earned - 4255***2 - Tax Invoice *** - Points earned - 7824***8 - Tax Invoice *** - Points earned - 3930
According to the above Smart Shopper shopping history, your card is earning points for your online shop.
Please take note that should any items be returned for a refund the allocated points for the refunded amount will be deducted from your points balance accordingly.
We hope that the above assists with your query, should you need further assistance please feel free to contact the call center on ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply23 Apr 2019, 13:25
Official
Hi Philip,
Thanks for choosing Pick n Pay and taking the time to write to us.
We have done a follow up on the points accumulation on your card and report as per below:
2019 Orders:
***4 - Tax Invoice *** - Points earned - 4879 ***6 - Tax Invoice *** - Points earned - 4255***2 - Tax Invoice *** - Points earned - 7824***8 - Tax Invoice *** - Points earned - 3930
According to the above Smart Shopper shopping history, your card is earning points for your online shop.
Please take note that should any items be returned for a refund the allocated points for the refunded amount will be deducted from your points balance accordingly.
We hope that the above assists with your query, should you need further assistance please feel free to contact the call center on ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thanks for choosing Pick n Pay and taking the time to write to us.
We have done a follow up on the points accumulation on your card and report as per below:
2019 Orders:
***4 - Tax Invoice *** - Points earned - 4879 ***6 - Tax Invoice *** - Points earned - 4255***2 - Tax Invoice *** - Points earned - 7824***8 - Tax Invoice *** - Points earned - 3930
According to the above Smart Shopper shopping history, your card is earning points for your online shop.
Please take note that should any items be returned for a refund the allocated points for the refunded amount will be deducted from your points balance accordingly.
We hope that the above assists with your query, should you need further assistance please feel free to contact the call center on ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
PB
Philip B's updateReviewer Update
25 May 2019, 13:59Actually your head office confirmed missing points so my complaint still stands. Its easy to just say there are no missing points without doing a thorough check. Took me several emails and many agents until they finally saw their mistake.
PB
Philip B's update25 May 2019, 13:59
Reviewer Update
Actually your head office confirmed missing points so my complaint still stands. Its easy to just say there are no missing points without doing a thorough check. Took me several emails and many agents until they finally saw their mistake.