Smart Shopper PIN ACTIVATION

Sent: Sunday, January 21, 2018 04:13 PM To: ********** **********

Subject: ********** 042086

Dear Customer Care I am totally annoyed by the poor service that I have received regarding my PnP store card PIN ACTIVATION. I have phoned ********** 288 and ********** 995 and have used up over 1 Hour on my cell phone to try and resolve the PIN Activation. See attached call logs. I still haven’t managed to get a PIN Activated to use the Damn Smart Shopper Card. First of all it is Unacceptable that the USSD *120*1053*ID# CAN ONLY BE USED ON A PRE-PAID Cellular phone. I had to find and pay a person with a pre-paid phone to allow me to use their phone, but it still didn’t work?!!!! Who is going to refund me for the cellphone calls and paying another person to use their pre-paid phone just to activate a PIN? How am I going to get a PIN at all, if even a pre-paid phone didn’t help? Your urgent attention and response is awaited. Regards Chris de Wet