Smart shopper not very smart

Hi,

I'm not happy and I'm sure other customers that is experiencing this issue isn't happy as well. I have over R90 worth of smart shopper points that I can use but at the till they not able to switch my points because it seems as if my card isn't registered but it is. I contacted the customer service line while in the store. And all they done was replace my card. This is my third card but yet I still cannot use my points. There were other customers complaining as well in store but yet nobody seems to help us. I got advised in Sunday 28/03 thay I would receive a callback as they escalated it but nobody called me back. And the manager told me that my points were due to expire soon. When I use the card in the kiosk machine it says not active but the cashiers are able to see I have points but they struggling to switch it. I also got told to go to a different beance because they thought it was only their store affected but this isn't the case as I went to a different branch and it's the same issue. Please advise.