1 reviews | Active since Jan 2014
Smart shopper not happy
<p>i went to the pick n pay and was looking to buy margarine. There was sunshine D 500gram margarine for R24.99 but smart shoppers pay R22.99. So, since it was (with the smart shopper discount) Cheaper than the others, we bought it. I noticed along the way that there were other products that we purchased that had a similar tag showing the price. I did not notice the specific prices, but must have bought one or 2 products along the way. After we had paid, I looked at the receipt and it was showing R24.99 for the margarine. I thought it was wrong so I went back to where it had advertised to double check it did advertise smart shopppers get it for R22.99. I then looked at the bottom of my receipt to see if perhaps it had come off at the bottom, but it had not. I went to the customer care and the person informed me that the system at head office had not updated the prices. I thought that a feeble excuse since it advertised from 7 November and it is the 12 November. At no point did anyone offer to refund me the R2. I understand that it isn't only R2, but if pick n pay are doing this nationwide it would come to a substantial amount, further, I am not sure about how many other products I purchased that did the same thing. I also would not have purchased this margarine without this **** advertising. Very disappointed as this is our local store and we do support them regularly. </p>
Good day Kathryn,
Thank you for taking the time to write to us.
Kindly accept our apologies for the incorrect pricing.
We are addressing the issue with our management team and will revert with feedback.
Kind Regards
Anwar Mooideen
Good day Kathryn,
Thank you for taking the time to write to us.
Kindly accept our apologies for the incorrect pricing.
We are addressing the issue with our management team and will revert with feedback.
Kind Regards
Anwar Mooideen
