1 reviews | Active since Apr 2017
Smart Shopper not always smart
Today, for the second time, the personal percentage discounts my wife should receive through the Smart Shopper loyalty program did not reflect on the till slip. The Rand value discounts are not a problem, but the percentage discounts do not reflect. The previous time me took up the matter at our local store where we were kindly assisted and an e-mail sent from the store to review the matter. However, no response was received. Hence our complaint here; we feel it is wrong to lure clients into buying products by advertising a percentage discount on a product, but then not to honor that adverti*****t at the till.
Good day Hans,
Thanks for choosing Pick n Pay and taking the time to address your concerns with us.
Please email us a copy of your till slip, the smart shopper card number and advise of the voucher in question to enable us to address this with our Smart Shopper team.
Email address: ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Hans,
Thanks for choosing Pick n Pay and taking the time to address your concerns with us.
Please email us a copy of your till slip, the smart shopper card number and advise of the voucher in question to enable us to address this with our Smart Shopper team.
Email address: ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas