1 reviews | Active since Nov 2016
Smart Shopper nightmare
Never merge your smart shopper because the day you want it cancelled it is an impossible task. Two days, 6 phone calls and a visit to the store - still no joy. Disgusting service from people who are obviously not competent.
Hi Bev,
Thanks for taking the time to write to us & for choosing Pick n Pay.
Please accept our sincere apologies for any inconveniences caused to you.
Cancellation of a merged card does require all parties involved to get a new card as once the merge is undone all points would automatically revert to the primary card holder. Should the respective card holders want their earned points then they will need to get a new card to have those points transferred to a card that was not linked to anyone else.
Please feel free to contact the call center on ***for more information.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Best regards,
Hi Bev,
Thanks for taking the time to write to us & for choosing Pick n Pay.
Please accept our sincere apologies for any inconveniences caused to you.
Cancellation of a merged card does require all parties involved to get a new card as once the merge is undone all points would automatically revert to the primary card holder. Should the respective card holders want their earned points then they will need to get a new card to have those points transferred to a card that was not linked to anyone else.
Please feel free to contact the call center on ***for more information.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Best regards,