Smart Shopper Nightmare

<p>Two weeks ago on 17 January, I switched my points at Pick n Pay Sanctuary in Somerset West, I did not get a slip and my points disappeared. Pick n Pay phoned Smart Shopper who said I will only have my points back in 5 days, this was already unacceptable to me, as in my work and industry the customer do not get inconvenianced because something that is a fault on our system, the customer get helped immediately, and we solve the problem later even if it is a software problem. I phoned Smart Shopper myself today and was told again, that they can see the problem but that it will only be sorted within 2 or 3 days, ref number ********** 947 by Mr Sihle. </p> <p>The day i went to Pick n Pay I did not want to use the cash on me, I had to buy snacks for a meeting and was in a hurry as I slipped away from work, it turned out in a stretched out process phoning Smart Shoppper and all, I got into trouble with my boss and had to use my own cash. I also do not appreciate the No-care attitude.</p> <p>Sorry Pick n Pay this is not aimed at you, as especially at The Sanctuary your service and shop is awsome.</p>