Smart Shopper Money ******

On 28 Dec 2017, I received an e-mail stating I have R 470.62 (47062 points) available to spend, with no memo or notification warning that points expire. Please note, that these points have accumulated over a couple of years, as I have never converted or used them.

My next mail shocked me on 05 Jan 2018, which stated I have R 67.23 (6723 points) available, again with no memo or warning about points expiring. I went onto your website to investigate and that is the first time I saw that the points expire after 12 months. Never before has there been a warning or a notification stating this.

Only on the mail I received on 25 Jan 2018, it started stating that your points expire.

I spent alot at Pick n Pay, please explain to me how it is fair for you to take away rewards you give to customers? AND, even worse, without warning!? You basically stole R 400 from me between 28 Dec 2017 and 5 Jan 2018.

Today I went to Pick n Pay, I decided to convert R 54.00 (the only points I had left after you stole the rest). I printed the receipt and did my shopping, swiped my card, spent another R 600. On my arrival home, I discovered that the R 54 was never deducted off my total, but indeed deducted off my points balance!

I am utterly disgusted with Pick n Pay, you are *******!! How dare you? I know I am to blame for not checking my till slip or the cash register, but still, for you to have the cheek to deduct points but still take MY money that should have been deducted??

I have sent an e-mail to your Smart Shopper department at the beginning of January when I discovered what happened and I have had NO response. They are USELESS, just as the points you are claiming to award. I have all the e-mails as proof and my till slips.

I see a lot of complains, so I know if was not just a mistake with one or two customers.

Unless you give me back the R 470.62 that was taken from me, I will NEVER set foot in a Pick n Pay again. And I will tell this story to everyone I know and encourage friends and family to stay away from your stores. I will support ANY other shop.