JW
John W
1 reviews | Active since Jul 2011
28 May 2021, 22:15
Smart Shopper membership not recognized at PnP stores
The other day, I contacted you to complain about your Craighall Park store that refused to recognize my Smart Shopper card. They said they hadn't used that system for years. Today, I shopped at your Edenglen branch, and they insisted I use exactly the same Smart Shopper details Craighall Park refused to accept. The details worked. There is something seriously wrong with your Craighall Park store and the people who work there. Perhaps some kind of *****, *****ing points from customers somehow. Because you are completely ignoring my complaints, I will be alerting the public via social media, so they can avoid the Craighall store. Regards.
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Replies (2)JW
John W's updateReviewer Update
01 Jun 2021, 16:07Why was this a "Private Reply"? There is no confidential information here. Why did you waste my time making me log in when I could have just read this as a public response? Or you could have just emailed it to me? There really is no thought process behind your "customer service" processes.
JW
John W's update01 Jun 2021, 16:07
Reviewer Update
Why was this a "Private Reply"? There is no confidential information here. Why did you waste my time making me log in when I could have just read this as a public response? Or you could have just emailed it to me? There really is no thought process behind your "customer service" processes.
Pick n Pay's replyOfficial
03 Jun 2021, 10:31H John,
The previous message was automatically sent as private due to contact numbers / reference numbers and email addresses being part of the message sent to you.
This is a privacy setting on the Hello Peter platform to safe guard everyone that posts on this page.
The current message will come through to you on the as a public response as there are no contact details in this email.
Kind regards,
The Pick n Pay Team
The previous message was automatically sent as private due to contact numbers / reference numbers and email addresses being part of the message sent to you.
This is a privacy setting on the Hello Peter platform to safe guard everyone that posts on this page.
The current message will come through to you on the as a public response as there are no contact details in this email.
Kind regards,
The Pick n Pay Team
Pick n Pay's reply03 Jun 2021, 10:31
Official
H John,
The previous message was automatically sent as private due to contact numbers / reference numbers and email addresses being part of the message sent to you.
This is a privacy setting on the Hello Peter platform to safe guard everyone that posts on this page.
The current message will come through to you on the as a public response as there are no contact details in this email.
Kind regards,
The Pick n Pay Team
The previous message was automatically sent as private due to contact numbers / reference numbers and email addresses being part of the message sent to you.
This is a privacy setting on the Hello Peter platform to safe guard everyone that posts on this page.
The current message will come through to you on the as a public response as there are no contact details in this email.
Kind regards,
The Pick n Pay Team