DB
Daniel B
1 reviews | Active since Apr 2013
19 Dec 2025, 18:17
SMART SHOPPER IS A USELESS SYSTEM
can't use my Smart Shopper card. Discarded the old card, got a new one, they still can't fix it. I have over 2 years of records [>178 WhatsApp Messages, etc.], phone calls, visits to branches, etc. They can't fix it.
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Replies (1)
Pick n Pay's replyOfficial
24 Dec 2025, 11:22Hello Daniel, Thank you for reaching out to the Smart Shopper team. We do apologize for the delay in our response. At your earliest convenience would you please provide us with the following information to verify your profile: · Cell number (old and new)· Email address (old and new)· Physical address (old and new). Smart shopper card number.When was card last used. Balance on card.Which store was card used at Once the above is provided, I can make the necessary changes on your profile. Alternatively you can update your details using the self-serve options: -https://smartshopper.pnp.co.za/ -kiosk instore -Mobile App Should you have any further questions or queries please feel free to give us a call on the number below. WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply24 Dec 2025, 11:22
Official
Hello Daniel, Thank you for reaching out to the Smart Shopper team. We do apologize for the delay in our response. At your earliest convenience would you please provide us with the following information to verify your profile: · Cell number (old and new)· Email address (old and new)· Physical address (old and new). Smart shopper card number.When was card last used. Balance on card.Which store was card used at Once the above is provided, I can make the necessary changes on your profile. Alternatively you can update your details using the self-serve options: -https://smartshopper.pnp.co.za/ -kiosk instore -Mobile App Should you have any further questions or queries please feel free to give us a call on the number below. WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
Best regards,