Smart shopper is ****!!!!

<p style="color: #555555;">I went to PnP Promenade. Mitchell's Plain 3 weeks ago, and wanted to exchange MY points which I rightfully earned. And the "system" was off. I also had the brand coupon that would expire in that week (at the time it was still valid). The til supervisor came, and just said to the cashier "it's offline". She didn't even make eye contact with me. </p> <p style="color: #555555;">The following Sunday, I went there again and the machine was off again. I went to customer service and the lady told me that a new system was implemented and the screen "freezes" on that. I think it's the travelling "software" that was uploaded. </p> <p style="color: #555555;">I asked to speak to the manager, who then said that it's head office and not the store. And the points won't go away. At the time, I wanted to redeem the points, but to NO avail. It is disgusting!!! I then made mention of the brand match coupon and was put on the phone with "someone". I was informed that they will sort I out in the week and they needed my details. I hung up he phone in frustration. The manager, couldn't make an authority call and rather left a customer frustrated. </p> <p style="color: #555555;">As I was standing there a ****roach came walking against the wall, he just wiped it with a paper that was on his desk YUK! As I was speaking to the person on the phone and another one creeped out! He didn't even look surprise and just carried on making me more angry! </p> <p style="color: #555555;">GET YOUR ACT TOGETHER! IF YOU OFFER A SERVICE, CUSTOMERS SHOULD MAKE USE OF IT AS AND WHEN THEY WANT TO , NOT WHEN HEAD OFFICE IS THERE! </p>