SP
Sharon P

1 reviews | Active since Jun 2015

22 Aug 2016, 15:32

Smart shopper irritation

<p>I recieved an sms today stating: "Get R50 OFF your next shop! Just spend R500 or more at any PicknPay, swipe your card & check your till slip. End 28 Aug."</p> <p>I duly did this only to be told when checking my till slip that the "offer only starts tomorrow, and we have spent the last hour on the phone with head office trying to find out why the sms was sent out today"</p> <p>Even when I pointed out there is no start date in the sms I was told "sorry cant help you"</p> <p>I then tried unsuccessfuly to contact the customer care line to no avail, first it was engaged and then after 7 minutes waiting for the call to be answered, I gave up.</p> <p>Customer service what's that? Not honouring your sms messages is even worse</p>

0
Replies (1)
Pick n Pay
Pick n Pay's reply23 Aug 2016, 09:12
Official

Good day Sharon

Thank you for taking the time to write to us.

Kindly accept our apologies for inconvenience caused. Our Smart Shopper team will assist in having this rectified.

We will be in touch shortly.

Kind Regards

Anwar Mooideen