Smart Shopper Helpless
<p>I have been trying to register my Smart shopper card to my name and my ID number.</p> <p>The system keeps telling me my ID number is already in use.</p> <p>I don't have an account were my ID is linked to.</p> <p>I keep building up points but I cant redeem them.</p> <p>Nobody at Pick a Pay malls or the contact centres can help me and sort this out.</p>
Good day Werner,
Thanks for taking the time to write to us.
You will need to swipe your card at the kiosk machine in store to register the card to your id number.
You will be prompted at the machine that your card is not registered, would you like to register it, simply select yes and enter your id number.
Should you need any further assistance please feel free to contact the call center on ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Werner,
Thanks for taking the time to write to us.
You will need to swipe your card at the kiosk machine in store to register the card to your id number.
You will be prompted at the machine that your card is not registered, would you like to register it, simply select yes and enter your id number.
Should you need any further assistance please feel free to contact the call center on ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Vanitha,
Clearly you did not read my complaint and understand my problem!
I tried to register my card a thousand times!
When I enter my ID number the following error appears:
The system keeps telling me my ID number is already in use.....................
I have tried to get this sorted via your call centre many times, but nobody there seem to be able to fix the problem.
De-activate my ID number wherever and by who ever it is used so that I can register my card.
Regards
Good day Vanitha,
Clearly you did not read my complaint and understand my problem!
I tried to register my card a thousand times!
When I enter my ID number the following error appears:
The system keeps telling me my ID number is already in use.....................
I have tried to get this sorted via your call centre many times, but nobody there seem to be able to fix the problem.
De-activate my ID number wherever and by who ever it is used so that I can register my card.
Regards