Smart Shopper goes west..
<p>Pick n Pay has announced that it is cutting the value of Smart Shopper points in half - and they will expire after 13 months.</p> <p>No consultation with its 'loyal customers' - and very little in the way of public notification! (If you don't read the financial pages).</p> <p>This is no way to treat customers - very high-handed.</p>
Hi Yvonne-Mary,
Thank you for your message.
We reached out to our Smart Shoppers through surveys, and what they told us that what they really wanted was cash-off discounts. We communicated this our customers through email, social media and TV.
Going forward you will get weekly personalised cash-off discounts on the products we buy most and you will still earn Smart Shopper points whenever you swipe your card.
If you are not receiving these discounts, please update your details on our website, the app or give customer service a call at ***and they’ll be able to assist you.
Kind regards,
Vanitha Venketas
Hi Yvonne-Mary,
Thank you for your message.
We reached out to our Smart Shoppers through surveys, and what they told us that what they really wanted was cash-off discounts. We communicated this our customers through email, social media and TV.
Going forward you will get weekly personalised cash-off discounts on the products we buy most and you will still earn Smart Shopper points whenever you swipe your card.
If you are not receiving these discounts, please update your details on our website, the app or give customer service a call at ***and they’ll be able to assist you.
Kind regards,
Vanitha Venketas