MN
Malcolm N
1 reviews | Active since Dec 2016
30 Sept 2025, 09:35
Smart Shopper ****!
I sent an e-mail to Smart Shopper over a week ago enquiring on the movement on my Smart Shopper balance and to date I have had no response despite receiving an acknowledgement on the e-mail I sent.
It's the second week now that me and my family have been inconvenienced as a result of not being able to use the Smart Shopper benefits that I earned and am entitled to. Clearly Pick n Pay does not value me or my family as their customers, nor do they care about what goes on in their rewards scheme!
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Replies (2)MN
Malcolm N's updateReviewer Update
01 Oct 2025, 15:39Hello The Pick and Pay Team,
The reference number received on 23 Sep 2025 is ***. I have followed up twice on e-mail since and no response!
The WhatsApp channel does not cater for enquiries, or the ability to chat to a person. Why would you refer me to that channel?
Please send me airtime to compensate for the cost and time incurred should you wish for me to call your call centre. If not please refrain from directing me to that channel.
Regards,
Malcolm
The reference number received on 23 Sep 2025 is ***. I have followed up twice on e-mail since and no response!
The WhatsApp channel does not cater for enquiries, or the ability to chat to a person. Why would you refer me to that channel?
Please send me airtime to compensate for the cost and time incurred should you wish for me to call your call centre. If not please refrain from directing me to that channel.
Regards,
Malcolm
MN
Malcolm N's update01 Oct 2025, 15:39
Reviewer Update
Hello The Pick and Pay Team,
The reference number received on 23 Sep 2025 is ***. I have followed up twice on e-mail since and no response!
The WhatsApp channel does not cater for enquiries, or the ability to chat to a person. Why would you refer me to that channel?
Please send me airtime to compensate for the cost and time incurred should you wish for me to call your call centre. If not please refrain from directing me to that channel.
Regards,
Malcolm
The reference number received on 23 Sep 2025 is ***. I have followed up twice on e-mail since and no response!
The WhatsApp channel does not cater for enquiries, or the ability to chat to a person. Why would you refer me to that channel?
Please send me airtime to compensate for the cost and time incurred should you wish for me to call your call centre. If not please refrain from directing me to that channel.
Regards,
Malcolm
MN
Malcolm N's updateReviewer Update
07 Oct 2025, 18:06It's been 6 days since the reference number was provided. When can I expect a response to the original enquiry that was submitted, or the communication trail herein?
MN
Malcolm N's update07 Oct 2025, 18:06
Reviewer Update
It's been 6 days since the reference number was provided. When can I expect a response to the original enquiry that was submitted, or the communication trail herein?