NA
Noel A
1 reviews | Active since Apr 2017
01 Aug 2022, 13:30
Smart Shopper Electronic Card
It is ridiculous that Pick n pay stores cannot scan your Smart shopper electronic card. The tellers have to enter the card number manually and then call the manager to release the transaction. This causes a delay in the store which is totally unacceptable. No one at the stores can explain why it is necessary for the manager to release the transaction. Pick n Pay must get their act together.
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Replies (1)
Pick n Pay's replyOfficial
12 Aug 2022, 16:30Hi Noel,
Thank you for reaching out to the Pick n Pay Customer Care Team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Please accept our apologies for the poor shopping experience at this store and that you were unable to use your electronic smart shopper card.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number *** , should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Please accept our apologies for the poor shopping experience at this store and that you were unable to use your electronic smart shopper card.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number *** , should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply12 Aug 2022, 16:30
Official
Hi Noel,
Thank you for reaching out to the Pick n Pay Customer Care Team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Please accept our apologies for the poor shopping experience at this store and that you were unable to use your electronic smart shopper card.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number *** , should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Please accept our apologies for the poor shopping experience at this store and that you were unable to use your electronic smart shopper card.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number *** , should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,