Smart Shopper Discounts Misleading!

<p>Good Day...<br />I want to bring to your attention that I have been a smart shopper since inception... <br />i always enjoyed shopping at Pick 'n Pay and I always compliment Pick 'n Pay Edenmeadow for their excellent staff...<br />Having said that, yesterday, I was given a voucher for R 35.00 off a P'nP butchery lamb pack... I took a forequarter pack from the fridge - that was the only pack of lamb there and was told at the till that it did not qualify for the R 35.00 off... there is another pack of lamb that qualifies, but your smart shopper voucher does not specify what pack of lamb it applies to... the supervisor who attended first advised that the pack must be over 1kg, and seeing that it was over 1kg, she asked the manager why the discount did not reflect... this is misleading and embarrassing, as I only took the pack of lamb due to the smart shopper discount... Do not mislead your customers, especially the loyal ones with **** discounts, when they don't actually exist... The que was held up due to the supervisor and manager being involved and then telling me that the discount does not apply, but could not explain as I had a pack of lamb more than 1kg in hand - but apparently not the pack that the discount app**** to... in the future, please specify what pack of lamb discounts apply to so that I do not hold up que's and face embarrassment on having to leave items bac**** VERY VERY disappointed!</p> <p> </p> <p>The supervisor Lee though, was more than accomodating and I want to make it a point that I always shop at Pick 'n Pay Edenmeadow because of the friendliness of all the staff - not necessary the pricing or quality... it is always good to be welcome at a store and that is one thing the store does get right, so the smart shopper program is bringing the store down by not honouring discounts... </p>