SMART SHOPPER DISASTER AGAIN - SICK AND TIRED OF INEFFICIENCY

THERE ARE 2 TYPES OF AVIOS. ONE IS THE SOUTH AFRICAN AVIOS. ANOTHER ONE IS THE BRITISH AIRWAYS EXECUTIVE CLUB AVIOS. THE SOUTH AFRICAN ONE IS FALLING AWAY. THE BRITISH ONE IS HERE TO STAY. WE ARE SO SICK AND TIRED OF SMART SHOPPER CARD PROBLEMS TRYING TO LINK TO THE CORRECT ONE. NOW THE MOBILE APP IS JUST CRASHING AND DOES NOT WORK FOR LINKING. THE WEBSITE DOES NOT WORK EITHER IT GIVES AN ERROR SAYING INVALID. PLEASE CALL CUSTOMER CARELINE. WHEN WE CALL CUSTOMER CARELINE THEY DO NOT KNOW WHAT WE ARE TALKING ABOUT AND GIVE US A CAPE TOWN NUMBER TO CALL FOR SMART SHOPPER. WHEN WE CALL THAT NUMBER, THERE IS A MESSAGE SAYING THEY ONLY OPEN AT 11AM ???? THERE ARE TWO OF US. ONE OF US LINKED THE BA EXEC AVIOS YEARS AGO. NOW WE ARE TRYING TO LINK THE OTHER CARD AND THE SMART SHOPPER SYSTEMS ARE IN SUCH A MESS WITH IMBECILES PROGRAMMING IN THAT DEPARTMENT AND WE ARE JUST PLAIN SICK AND TIRED OF YEARS OF NEVER ENDING PROBLEMS. WE WILL KEEP REPOSTING HERE AND ON SOCIAL MEDIA UNTIL SOMEONE WITH A BIT OF INTELLIGENCE WHO "KNOWS" ABOUT BA EXEC AVIOS WILL PHONE US AND GET THIS ONGOING PROBLEM SORTED OUT.