Smart Shopper "Dis" Loyalty points

<p>I submitted the following complaint on PnP's website on Saturday 29 October 2016. The reason you are seeing it is that I've had no response from the person in question. Neither by telephone, nor by email It concerns the Smart Shopper "loyalty" card. So much for PnP's loyalty to the customer.</p> <p> </p> <p>The voucher which lists the products that have been loaded on to a customer's Smart Shopper card does not show the period for which the voucher is valid. All it shows is the date on which is printed. Customers need to know the date on which the offers on the voucher expire. Otherwise the words "Any unused vouchers can be selected for another shop, provided they are still valid." are meaningless. How do customers know whether they are still valid if they cannot see the end date of the offer? </p> <p> </p> <p>The last words printed on the voucher are "Terms and Conditions apply." The website shows the terms and conditions that apply to the Smart Shopper card. However, what it does not show are the terms and conditions pertinent to bonus points earned through use of Smart Shopper vouchers. What are the they? Do they even exist?</p> <p> </p> <p>The offers on the vouchers are too often not honoured. Offers like 2 x Points On Your Next Shop, 2 x Points On Meat From The Butchery Redeemable Only Once, 3 x Points On Any 3 Of The Same Pet Products Valid from 03 - 16 October 2016, among others. Dishonouring them does nothing to enhance customer loyalty. On the contrary, it encourages antipathy toward PnP.</p> <p>Kindly supply me with a list of the terms and conditions that apply to the vouchers. Also print the period of validity on the vouchers, and honour the offers on the vouchers to the letter.</p> <p>This message is also being emailed to ********** <p>If I do not receive a reasonable email and telephone reponse from the person who has responsibility for the Smart Shopper Offering by 17h00 on Monday 31 October 2016, I will post the message on HelloPeter as well. </p>