1 reviews | Active since Jul 2016
smart shopper dep pathetic
<p>Pathetic or actually no service received from the smart shopper department.</p> <p> </p> <p>I shopped at pick n pay and was supposed to receive R25 off my purchase of R250 or more.</p> <p> </p> <p>I did not need much but i bought for R250 to get my discount.</p> <p> </p> <p>It did not go off at the till. The till supervisor phoned the smart shopper department and the lady on the phone was rude and not at all helpfull.</p> <p> </p> <p>Bottom line being, the smart shopper department was rude and not helpfull. If i treated a customer like that i would be fired. </p> <p> </p> <p>I want the R25 i was supposed to receive off my purchase today. It is due to me.</p>
Good day Lynne Singleton,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the bad service received.
Please send us the till slip and voucher slip to *** so we will escalate for points to be loaded on your smart shopper card.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Lynne Singleton,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the bad service received.
Please send us the till slip and voucher slip to *** so we will escalate for points to be loaded on your smart shopper card.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
