SMART SHOPPER + CUSTOMER SERVICE Pick n Pay- THE WORST!

SMART SHOPPER Pick n Pay. Is there any SMART ADMIN working for Pick n Pay?

I believe Smart Shopper is a separate division. ( Which is not adding any positive outcome to this small issue) I value my time, who I spend it with, what I choose to engage in etc. It is clear to me, Pick n Pay do not own such investment at their clients.

It is much easier to open a business account at the bank, in comparison with the security measures practiced to get your own smart shopper card sorted out. Nothing can be sorted out, if we do not invest time into it. Having *********** employees in place to these matters, does not contribute to shorten the que. Everyone at customer service or walking with a silk wrap around their outfit, displaying, customer service, simply have no idea or efficiency to walk a client through what should be a simple 10min at most journey with a positive outcome.

How do we correct something not knowing how a correct became uncorrected. Of-course, what do I know, I am simply a customer not a client service for Pick n Pay( which would had placed them a few levels up and a reachable efficiency and and standards which invite not aggravate.

How can a simple smart shopper become unusable with absolute no answers to the client. It has no Identity( which is not mine) Every new one I am issued, creates more problems than not. Each promise to have matters resolved, turns out exactly they opposite. As always, every attempt, we start all over, a new person, with a new call. with another unsuccessful outcome. Client have no smart shopper, one have to borrow from other in the ques around you. Why should one have to. Due to Pick n Pay inability to resolve such a silly minor matter. Totally ridiculous.

The worst part is, my time i have to repeatedly invest, an hour at a time on every call. No New Smart Shopper card is going to resolve the Issue, as no one in the service has the ability to understand, first lets look at the cause to resolve and execute the repeatedly explained, wasting my precious time. I hope Pick n Pay never open a loans division. Dog shop on a smart Shopper, imagine P n Pay loan company. Clown Show.

A special word of thanks and appreciation to Emralet at Pick n Pay Tygervalley Center. Front counter- one person that need a raise and a position, giving her preference to work with clients. They could all go learn a thing or two from her. Huge appreciation to her, for her kindness, patience, efficiency and her smiles, even while under pressure. I do not want to write more than necessary. A qualified person, could spend their time on a phone to a client.