Smart Shopper Customer Service

<p>Two weeks ago I wrote a complaint to PnP Smart Shopper. To date I still have not receieved a response!! On 19 April I submitted my complaint and I received the standard automated "noreply" response but still no further information.</p> <p> </p> <p>I went to the Smart Shopper terminal at PnP Longbeach mall and switched my points to cash on card. When I went to use the points at the teller I was told that Smartshopper was offline. The following day I went to PnP clothing and tried to use the money again - the card was declined and when the teller swiped it at the terminal it showed no balance on the card and yet all the points I had accumulated had gone. The tellers response was "that's how points disappear".</p> <p> </p> <p>I notified PnP at the time convinced that they would rectify the problem and two weeks later I still have not received any feedback from Pick n Pay!</p>