Smart Shopper card *******

<p>Hello, on the 21st of March 2017, at Pick n Pay, Bright Water Commons I tried to use R300 of the R333 on my smart shopper card. I'm not exactly sure what the cashier did but the money some how got voided and only R33 was now reflecting. <br />The next day I reported this on the customer care line and I was assured by the agent that the card would be fixed and the money re-allocated to it. <br />I reported this again, on April the 4th I spoke to a lady on the customer care line who said the money will reflect again on my card in 48 hours. On Friday the 7th of April I checked whether the money is reflecting, but the R300 was still not reflecting as it said that I still had only R33 on the card. <br />I then called customer care again on that day of Friday the 7th of April. The lady said that she will escalate this and that this will reflect on my card on Monday. This is very ridiculous that has been procrastinated so much. I have called in three times already. I keep being told the same story, that "it has been escalated". This is an inconvenience for me because I would actually like to use the money that is the on the card.</p> <p>Pic 'n Pay is deliberately not giving back the cash back that people have eraned. Why on earth is this taking so long? </p>