KP
Karen P
1 reviews | Active since Apr 2021
03 Nov 2021, 13:06
Smart Shopper card replacement difficulty
I recently lost my smart shopper card and Lambton Pick 'n Pay couldn't provide me with a replacement card for 3 weeks. I also called the manager, and he promised to look into the matter. I haven't heard from him since. I eventually contacted the Primrose shop who provided me with a replacement card. Not brilliant service from the Lambton shop, and I've been shopping there for a very long time.
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Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
07 Nov 2021, 13:08Hi Karen,
Thank you for reaching out to the Customer Care Team for assistance.
Please accept our apologies for the delay in response. Due to unforeseen technical difficulties on this site we were unable to respond to this post sooner, however we are doing our best to respond as quickly as possible.
Apologies for the poor service experienced at the Lambton store. We will do a follow up with the regional team to ensure that this store gets more cards.
Please forward the following information for verification purposes to enable us to assist you in linking your new card to your profile or chat to a consultant via whatsapp on +***7.
1. Full name & surname2. Postal/physical address – old and new3. Cell number – old and new4. Email address – old and new5. Id / passport number-
Please refer to this reference number: *** should you need to follow up on the complaint.
"By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions, concerns or feel uncomfortable in disclosing this information via email please do not hesitate to contact us on the number provided below or add our WhatsApp number to your phone and chat to a consultant.
Chat to us on WhatsApp: +***7Call us on : ***Email us on : ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Customer Care Team for assistance.
Please accept our apologies for the delay in response. Due to unforeseen technical difficulties on this site we were unable to respond to this post sooner, however we are doing our best to respond as quickly as possible.
Apologies for the poor service experienced at the Lambton store. We will do a follow up with the regional team to ensure that this store gets more cards.
Please forward the following information for verification purposes to enable us to assist you in linking your new card to your profile or chat to a consultant via whatsapp on +***7.
1. Full name & surname2. Postal/physical address – old and new3. Cell number – old and new4. Email address – old and new5. Id / passport number-
Please refer to this reference number: *** should you need to follow up on the complaint.
"By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions, concerns or feel uncomfortable in disclosing this information via email please do not hesitate to contact us on the number provided below or add our WhatsApp number to your phone and chat to a consultant.
Chat to us on WhatsApp: +***7Call us on : ***Email us on : ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply07 Nov 2021, 13:08
Official
Hi Karen,
Thank you for reaching out to the Customer Care Team for assistance.
Please accept our apologies for the delay in response. Due to unforeseen technical difficulties on this site we were unable to respond to this post sooner, however we are doing our best to respond as quickly as possible.
Apologies for the poor service experienced at the Lambton store. We will do a follow up with the regional team to ensure that this store gets more cards.
Please forward the following information for verification purposes to enable us to assist you in linking your new card to your profile or chat to a consultant via whatsapp on +***7.
1. Full name & surname2. Postal/physical address – old and new3. Cell number – old and new4. Email address – old and new5. Id / passport number-
Please refer to this reference number: *** should you need to follow up on the complaint.
"By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions, concerns or feel uncomfortable in disclosing this information via email please do not hesitate to contact us on the number provided below or add our WhatsApp number to your phone and chat to a consultant.
Chat to us on WhatsApp: +***7Call us on : ***Email us on : ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Customer Care Team for assistance.
Please accept our apologies for the delay in response. Due to unforeseen technical difficulties on this site we were unable to respond to this post sooner, however we are doing our best to respond as quickly as possible.
Apologies for the poor service experienced at the Lambton store. We will do a follow up with the regional team to ensure that this store gets more cards.
Please forward the following information for verification purposes to enable us to assist you in linking your new card to your profile or chat to a consultant via whatsapp on +***7.
1. Full name & surname2. Postal/physical address – old and new3. Cell number – old and new4. Email address – old and new5. Id / passport number-
Please refer to this reference number: *** should you need to follow up on the complaint.
"By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions, concerns or feel uncomfortable in disclosing this information via email please do not hesitate to contact us on the number provided below or add our WhatsApp number to your phone and chat to a consultant.
Chat to us on WhatsApp: +***7Call us on : ***Email us on : ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
KP
Karen P's updateReviewer Update
08 Nov 2021, 10:22Thanks for the reply, but I sourced a replacement card like I said in my review, and had already linked it to my profile.
Why have poor service in the first place? Pick 'n Pay is such a major retail chain, I would expect better.
Why have poor service in the first place? Pick 'n Pay is such a major retail chain, I would expect better.
KP
Karen P's update08 Nov 2021, 10:22
Reviewer Update
Thanks for the reply, but I sourced a replacement card like I said in my review, and had already linked it to my profile.
Why have poor service in the first place? Pick 'n Pay is such a major retail chain, I would expect better.
Why have poor service in the first place? Pick 'n Pay is such a major retail chain, I would expect better.