LB
LEILANI B
1 reviews | Active since Jun 2011
16 Oct 2019, 14:28
Smart shopper card problem
I am a smart shopper card holder and has enjoyed the personalized discounts. Since August, I have not received any personalized discounts.Not on my app, neither on the website, and neither in store at machine. I contacted them, the told me to upgrade my app. I did that. Nothing. I went through the website as well, nothing. My shopping history also doesnt show anymore. Is as if my card was just stopped. The latest answer is that it is a technical problem and they will look into it. Is there anyone that can actually help me? I am a loyal customer and buy my monthly groceries at Pick n Pay Wonderpark Pretoria for many years.
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Pick n Pay's replyOfficial
16 Oct 2019, 16:20Hi Leilani ,
Thank you for choosing Pick n Pay & taking the time to write to us regarding your experience. Please accept our apologies for any inconveniences caused to you. We have queried your complaint with our Smart Shopper Team and have been advised that they are busy working on this.
Our Customer Care/ Smart Shopper and Social Media Team have escalated your complaint to the relevant teams for further assistance and have been advised that they are working on this complaint and will revert once feedback is received.
We thank your for your patience and understanding in this matter. your reference number is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us regarding your experience. Please accept our apologies for any inconveniences caused to you. We have queried your complaint with our Smart Shopper Team and have been advised that they are busy working on this.
Our Customer Care/ Smart Shopper and Social Media Team have escalated your complaint to the relevant teams for further assistance and have been advised that they are working on this complaint and will revert once feedback is received.
We thank your for your patience and understanding in this matter. your reference number is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply16 Oct 2019, 16:20
Official
Hi Leilani ,
Thank you for choosing Pick n Pay & taking the time to write to us regarding your experience. Please accept our apologies for any inconveniences caused to you. We have queried your complaint with our Smart Shopper Team and have been advised that they are busy working on this.
Our Customer Care/ Smart Shopper and Social Media Team have escalated your complaint to the relevant teams for further assistance and have been advised that they are working on this complaint and will revert once feedback is received.
We thank your for your patience and understanding in this matter. your reference number is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us regarding your experience. Please accept our apologies for any inconveniences caused to you. We have queried your complaint with our Smart Shopper Team and have been advised that they are busy working on this.
Our Customer Care/ Smart Shopper and Social Media Team have escalated your complaint to the relevant teams for further assistance and have been advised that they are working on this complaint and will revert once feedback is received.
We thank your for your patience and understanding in this matter. your reference number is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Best regards,