Smart Shopper Card points

Hi Gooday<br> <br> About two weeks ago I contacted your call centre via telephone enquiring about my points on my card that I lost and up now nobody has. Below please find the email the that I sent about a week ago and nobody still contacted me. <br> <br> Gooday<br> <br> On Tuesday morning I spoke to one of your consultants regarding my smartshopper card which I lost about a year and a half ago and on the lost card there were still points on it which was not used. I then asked him if he could trace these points for me as I got a new card a couple of weeks ago and wanted to know whether the points that was on my old card could be transferred to my new card. <br> <br> He then said to that he will have draw statements for me from my old card and check whether there were in actual fact points on the old card that could be transferred to my new card, to date I still have not received any feedback from him in terms of an email or a telephone call. <br> <br> Please could someone assist me in this matter urgently.<br> <br> My new card no.: ***72 5103<br> My ID no.: ***<br> My contact no.: ***<br> My email address: [Email Removed] or ***<br>