1 reviews | Active since Jun 2011
Smart Shopper card not so smart.
My complaint of 2018/05/31 refers, after all the promises and the like my smart shopper card is still not working.
Used it yesterday and still get the message: "If you had a Smart shopper card you would have earned ..."
Going to do my shopping at another supermarket today.
Hi Jacque,
Thank you for contacting us.
We have tried calling you on *** however we were not able to get a hold of you.
The strip at the back of your card might be defective therefore you are not earning points although you are swiping your card.
Please get a new smart shopper card from your nearest store and call ***to be assisted by a consultant in linking the new card to your profile.
Should you experience any problems with the new card, please feel free to email us at ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Jacque,
Thank you for contacting us.
We have tried calling you on *** however we were not able to get a hold of you.
The strip at the back of your card might be defective therefore you are not earning points although you are swiping your card.
Please get a new smart shopper card from your nearest store and call ***to be assisted by a consultant in linking the new card to your profile.
Should you experience any problems with the new card, please feel free to email us at ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas