1 reviews | Active since Jun 2011
Smart Shopper card not so smart.
Last Friday 2018 05 25 I purchased my monthly groceries at Pick n’ Pay, Bok Street, Welkom.
A while ago I was pestered by their staff to change my present Smart shopper Card into their own in store Credit Card. Received numerous SMS’s to make use of new card. On 3 occasions used. Screen stated. “Pin accepted” a long wait stated. “Card not found”. Then last Friday told that R250.00 off on using card for 1st time. Again Pin Identified - Card not found. No supervisor could be found to help. By now customers getting angry, with the long wait. Probably thinking card over limit. An embarrassment to me. Paid with Master Card. On arriving home studied till slip. To my AMAZEMENT, noted that I had not received any club pints. Slip stated not a club card user. On examining payments from April, 2018. To my shock noticed no club points given for past payments. Total spent over R5200.00. Will no longer support P n’ P.
Sent an e-mail with, 30 points I required answers for. To date no acknowledgement or answers forthcoming.
Hi Jacque,
Thank you for choosing Pick n Pay and taking the time to write to us regarding your complaint.
Please accept our apologies for any inconveniences caused to you.
We have tried calling you on *** however we were not able to get a hold of you and there was no option to leave a message for you.
Kindly forward us your smart shopper card number that begins with *** , the email that you had sent and copies of your till slips to *** to enable us to address your complaint with our Store Card division and Smart Shopper Team.
Please respond to the above email address with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Jacque,
Thank you for choosing Pick n Pay and taking the time to write to us regarding your complaint.
Please accept our apologies for any inconveniences caused to you.
We have tried calling you on *** however we were not able to get a hold of you and there was no option to leave a message for you.
Kindly forward us your smart shopper card number that begins with *** , the email that you had sent and copies of your till slips to *** to enable us to address your complaint with our Store Card division and Smart Shopper Team.
Please respond to the above email address with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Jacque,
Thank you for contacting us.
We have tried calling you on *** however we were not able to get a hold of you.
The strip at the back of your card might be defective therefore you are not earning points although you are swiping your card.
Please get a new smart shopper card from your nearest store and call ***to be assisted by a consultant in linking the new card to your profile.
Should you experience any problems with the new card, please feel free to email us at ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Jacque,
Thank you for contacting us.
We have tried calling you on *** however we were not able to get a hold of you.
The strip at the back of your card might be defective therefore you are not earning points although you are swiping your card.
Please get a new smart shopper card from your nearest store and call ***to be assisted by a consultant in linking the new card to your profile.
Should you experience any problems with the new card, please feel free to email us at ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas