1 reviews | Active since Mar 2014
Smart Shopper Card Dissapeared
<p>After upgrading their systems yesterday all of a sudden my smart shopper card dissapeared from their system. Phoned the call centre and they cannot seem to pick up the card at all. The card is linked to my Multiply account and was working perfectly before the upgrade.</p> <p> </p> <p>The lady at the call centre said that there was never a card loaded on my account which is a bull**** story. You cannot link an invalid card to your multiply account. I even converted points to rand on the card a couple of times and was using it. There is currently R275 converted from points on the card which seems like its gone. </p> <p> </p> <p>We have a household account with 2 cards linked.</p> <p> </p> <p> </p>
Good day Drikus
Thank you for taking the time to write to us.
We are busy addressing the above mentioned with our Smart Shopper team and will revert with feedback.
Kind Regards
Anwar Mooideen
Good day Drikus
Thank you for taking the time to write to us.
We are busy addressing the above mentioned with our Smart Shopper team and will revert with feedback.
Kind Regards
Anwar Mooideen
A call centre representative gave me a call on the 22th and said the card is there but its not activated due to the system upgrade, they have scheduled another call centre representative to call me to get the information to activate the card and it will take 10 working days from when the system upgrade was done. Its day 9 now and nobody gave me a call and its been 7 working days since the first call centre representative gave me a call.
A call centre representative gave me a call on the 22th and said the card is there but its not activated due to the system upgrade, they have scheduled another call centre representative to call me to get the information to activate the card and it will take 10 working days from when the system upgrade was done. Its day 9 now and nobody gave me a call and its been 7 working days since the first call centre representative gave me a call.