Smart shopper card cancelled
<p>I am fuming that Pick n Pay cancelled my smart shopper card without my consent. I phoned the number on the back of the card three times. The first two times I was cut off after navigating through the options, to find I was not where I should be and a recording on the other side instructed to go to the website to do this, and then the line was hung up. Eventually, I spoke to a person, who said, I may only have one card on my ID, so I explained to her that my husband has one and I have one, we are not always together when we shop, and we filled in the form to make them family cards, so technically it is one account. She responded that it's the new rules and insisted I was notified, and my only option is for my husband to get his own card, registered with his own ID, why couldn’t we just do that with the cards we already have. If I am not the only one this has happened to, what a waste of plastic. Well Done pick n Pay, Well Done!</p> <p>Would I be so angry if I knew this was coming?!</p> <p>I have cut up the card, and now Pick n Pay, you can go and fly a kite!! You will get no more of my money!</p> <p> </p>
Dear Mr Lauren Van Zyl
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ********** 493
Dear Mr Lauren Van Zyl
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ********** 493
