TL
Tilla L
1 reviews | Active since Dec 2018
27 Feb 2020, 17:43
Smart shopper card
Smart shopper card
I tried several times since 29 January 2020 to have my point reimburse on my smart shopper card via customer care, by means of an e-mail, calls and even facebook messenger and all what I be informed is, it will be escalated and the point will be on my card in 5 days. Well it is now nearly a month and nothing happened. It is the worst service ever.
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Replies (2)
Pick n Pay's replyOfficial
28 Feb 2020, 16:08Hi Tilla.
Thank you for taking the time to write to us regarding your concerns.
We have done a follow up with our Customer Care Team and have been advised that they have already escalated your query to our Smart Shopper Technical Team for further assistance.
Our team will be in contact with you once they receive feedback on our complaint.
We would like to thank you for your time and patience in this matter.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Thank you for taking the time to write to us regarding your concerns.
We have done a follow up with our Customer Care Team and have been advised that they have already escalated your query to our Smart Shopper Technical Team for further assistance.
Our team will be in contact with you once they receive feedback on our complaint.
We would like to thank you for your time and patience in this matter.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
Pick n Pay's reply28 Feb 2020, 16:08
Official
Hi Tilla.
Thank you for taking the time to write to us regarding your concerns.
We have done a follow up with our Customer Care Team and have been advised that they have already escalated your query to our Smart Shopper Technical Team for further assistance.
Our team will be in contact with you once they receive feedback on our complaint.
We would like to thank you for your time and patience in this matter.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Thank you for taking the time to write to us regarding your concerns.
We have done a follow up with our Customer Care Team and have been advised that they have already escalated your query to our Smart Shopper Technical Team for further assistance.
Our team will be in contact with you once they receive feedback on our complaint.
We would like to thank you for your time and patience in this matter.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
TL
Tilla L's updateReviewer Update
28 Feb 2020, 19:06Good day
And... it took you a month to escalate it to the technical team!!! What will be the next excuse/reason for this matter before it will be resolved if ever.
Tilla
And... it took you a month to escalate it to the technical team!!! What will be the next excuse/reason for this matter before it will be resolved if ever.
Tilla
TL
Tilla L's update28 Feb 2020, 19:06
Reviewer Update
Good day
And... it took you a month to escalate it to the technical team!!! What will be the next excuse/reason for this matter before it will be resolved if ever.
Tilla
And... it took you a month to escalate it to the technical team!!! What will be the next excuse/reason for this matter before it will be resolved if ever.
Tilla