1 reviews | Active since Nov 2014
Smart Shopper Card
See below the response I get from Pick and Pay on my complain about my Smart Shopper Card points and Money
Dear Vanitha Venketas (Pick & Pay) (Smart Shopper Card)
I am still waiting - will you please sort this out as you promised. Attached my Smart Shopper Card number
Thank you Good day Anita,
Thank you for taking the time to write to us.
Apologies for any inconveniences caused to you.
We have been advised by the Smart Shopper team that your query has been escalated on 08.02.2018 and is being attended to.
Kindly allow 5 - 7 working days for the deducted amount to be reinstated to your card.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Anita,
Please accept our sincere apologies for the delay in response.
We are pleased to inform you that our Smart Shopper team has loaded your missing points to your Smart Shopper card on 14.03.2018.
Kindly check your smart shopper card balance either online, at the kiosk or via your mobile app.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Anita,
Please accept our sincere apologies for the delay in response.
We are pleased to inform you that our Smart Shopper team has loaded your missing points to your Smart Shopper card on 14.03.2018.
Kindly check your smart shopper card balance either online, at the kiosk or via your mobile app.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas