\Smart\" shopper card"

My husband purchased a ring for me from Galaxy and Co during March 2016. Along with the purchase they gave him a smart shopper card and told him that the card would be loaded with R500 from the purchase. My husband has since emigrated to New Zealand and gave me the card to follow up on this matter. Nobody in the Pick n Pay stores could help me so I phoned the number on the back of the card. The lady who answered was extremely abrupt and quite rude and while I was trying to explain the situation to her she kept asking me if the card was mine. I told her it was my husband's and I could give her all his details if needed. She told me she can't help me and said my husband has to phone. My husband simply can't phone as he is situated in New Zealand and the call rates are just too expensive. I am still sitting with no points and I feel nobody can help me! I am shocked at how unhelpful anyone has been. What makes matters worse is the way in which I have been spoken to on each occasion I have followed up on this matter. I tried the self help option on the website and also went round in circles with no solution.