1 reviews | Active since Mar 2010
Smart Shopper call centre unavailable
I lost my smart shopper card in December. I have a new card but want to transfer the R300 odd on my old card to the new card - so I have to link the 2 cards. I have tried many times when at stores to contact the call centre but I have always been told by store staff that the call centre never answers. I have tried the web site but get sent around in circles ( I am pretty savvy with online sites). To me this is a public relations disaster. Maybe posting here might get a resolution??
Good day Terry,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our sincere apologies for the delay in response from the call centre and for any inconveniences caused to you.
As per our telephonic discussion your new card has been linked to your id number.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Terry,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our sincere apologies for the delay in response from the call centre and for any inconveniences caused to you.
As per our telephonic discussion your new card has been linked to your id number.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas