Smart Shopper - Bad handling of Situation

<p>I called into PicknPay general customer services to inform them that my picknpay card was cancelled.</p> <p>I gave the card number and they said that the card is not in my name it is infact in my exes name and therefore they cannot move my points i have gathered ,as it is not in my name.</p> <p>The agent explained that a letter of permission must be written by my ex and a copy of his id and my id must be given and sent to ********** this was all completed.</p> <p>I called to find out the status of the query and they say they cannot give me any information as it is my exes card and only he can call in to find out the status.</p> <p>I felt like i didnt matter, i had supported only picknpay and now i must beg for the points i have accumulated over these past 5 years.</p> <p>If i had known this was not my card, i am pretty sure i wouldnt have kept on using it.</p> <p>My ex is not going to phone in to picknpay to verify those are the points hence he wrote the letter and gave a copy of his id. </p> <p>He has never used the card before so how dare the consultant say it belongs to him making me feel like picknpay doesnt owe me my points.</p> <p>All i want is my points to be moved onto my new card number however picknpay has made that clear that its not going to happen.</p> <p>I am offically never supporting any picknpay branch as i feel that if customer services have made a person feel like nothing then why should i shop at picknpay.</p> <p>If you cannot sort this out then please let me know, not my ex as i am pretty sure he is not intersted.</p>