Smart Shopper awards not working - Double promotions

<p>Quite disappointed in PnP smart shopper awards. I saw that i have a reward to get R50 back if i purchase R300 at the butchery. So, instead of just getting what i came for mince, i decided to make use of this award and calculated my meat list to just over R300.</p> <p>When got to the paypoint i queried it and the lady at till nr 6 told me "Oh you bought poultry and poultry is not included. You must come back again and buy much more than R300." Now very annoyed with myself and PnP as no where on the reward (see attached ) does it state that!</p> <p>I had people behind me so didn't want to cause delay so left it feeling quite ********** and annoyed. When i got home i double checked the slip. I say that my total meat bill comes to R306.95 so i'm over R300. BUT there was a promotion on the oukraal wors of R7.50. So that brings my bill to R299.45. Shortfall of 55c. So, how does these rules work? As for now, you get penalize for PnP's double promotion. Instead of giving you the greater amount, they first deduct the small ammount and then see if you qualify. A system rule error in the double promotion module if you ask me. If you want to get this technical then maybe have a scan point in store for people to scan their goods and see if they qualify!!!</p> <p>So i phoned the manager Riaan at PnP Glen Garry. First i left a message with Andrew for Riaan to phone me back but he never did. So i phoned again. Got hold of Riaan and explained the story. Riaan said he would get back to me but still crickets.</p> <p>So PnP. Stop avoiding this matter. Hopefully the complaint will get to someone who can take action and sort this out.</p> <p>Till slip and reward attached.</p>